ITIL 4 Foundation — Question 288

Identify the missing word(s) in the following sentence.

A(n) [?] is the cause, or potential cause, of one or more incidents.

Answer options

• A. Known error
• B. Change
• C. Event
• D. Problem

Correct answer: D

Explanation

The correct answer is 'Problem' because it refers to the underlying cause of one or more incidents in ITIL terminology. A 'Known error' is an identified issue that has been analyzed, while 'Change' refers to modifications made in the IT environment, and 'Event' is a change of state that can be monitored.