ITIL 4 Foundation — Question 280

How can service consumers contribute to risk mitigation?

Answer options

• A. Through the provision of services according to predefined needs
• B. By ensuring that the service provider has configured correctly its resources
• C. By being fully aware of their own requirements for the service
• D. By controlling the specific level of risk on the service provider’s behalf

Correct answer: C

Explanation

The correct answer C is right because being fully aware of their own requirements allows consumers to communicate effectively with the service provider, reducing misunderstandings and risks. Option A, while important, does not directly involve risk mitigation. Option B focuses on the provider's responsibilities rather than the consumer's role. Option D incorrectly suggests that consumers can control risks on behalf of the provider, which is not typically within their purview.