ITIL 4 Foundation — Question 279

Which describes an unresolved problem which has been already analysed?

Answer options

• A. A workaround
• B. An incident
• C. A known error
• D. A risk

Correct answer: C

Explanation

A known error is an issue that has undergone analysis but is still open and unresolved, making option C the correct choice. A workaround is a temporary fix, an incident refers to an unplanned interruption, and a risk pertains to potential future problems, none of which fit the definition of having been analyzed and unresolved.