ITIL 4 Foundation — Question 281

Which of the following guiding principles proposes the elimination of unnecessary work?

Answer options

• A. Keep it simple and practical
• B. Think and work holistically
• C. Start where you are
• D. Progress iteratively with feedback

Correct answer: A

Explanation

The correct answer, 'Keep it simple and practical,' emphasizes the importance of streamlining processes by eliminating unnecessary work to enhance efficiency. The other options focus on different aspects of work methodology, such as considering the entire system (B), understanding the current situation (C), and using iterative feedback (D), but they do not specifically address the elimination of unnecessary tasks.