ITIL 4 Foundation — Question 276

What is a problem that has been analyzed but has not been resolved?

Answer options

• A. Workaround
• B. Incident
• C. Known error
• D. Risk

Correct answer: C

Explanation

A Known error refers to a problem that has been identified and analyzed, yet a solution has not been implemented. In contrast, a Workaround is a temporary fix, an Incident is an event that disrupts normal operations, and a Risk is a potential future issue, not one that has already been analyzed.