ITIL 4 Foundation — Question 275

Identify the missing word in the following sentence:
A customer defines the [?] for a service and takes responsibility for the outcomes of service consumption.

Answer options

• A. requirements
• B. resources
• C. suppliers
• D. products

Correct answer: A

Explanation

The correct answer is 'requirements' because it refers to the specific needs a customer outlines for a service, which they are responsible for ensuring are met. The other options do not accurately reflect the customer's role in defining service expectations and accountability for outcomes.