ITIL 4 Foundation — Question 274

Which is described by the 'organizations and people' dimension of service management?

Answer options

• A. Workflows and controls
• B. Communication and collaboration
• C. Inputs and outputs
• D. Contracts and agreements

Correct answer: B

Explanation

The correct answer, B, pertains to how individuals and teams interact and work together, which is essential for effective service management. Options A, C, and D focus on other elements such as processes, data, and formal agreements, which do not specifically capture the interpersonal dynamics emphasized in the 'organizations and people' dimension.