ITIL 4 Foundation — Question 277

What is a user?

Answer options

• A. The role that defines the requirements for a service
• B. The role that directs and controls an organization
• C. The role that uses services
• D. The role that authorizes budget for service consumption

Correct answer: C

Explanation

The correct answer is C because a user is someone who actively engages with and utilizes the services provided. Options A, B, and D describe different roles that involve planning, managing, or funding services rather than directly using them.