ITIL 4 Foundation — Question 264

A user contacts the service desk to ask how they can create a report.
Which practice is MOST LIKELY to contribute to resolving this issue?

Answer options

• A. Incident management
• B. Service level management
• C. Service request management
• D. Change enablement

Correct answer: C

Explanation

Service request management is the correct answer because it specifically deals with handling user requests for services such as report generation. Incident management focuses on resolving incidents, service level management relates to agreements on service delivery, and change enablement is concerned with implementing changes rather than fulfilling service requests.