ITIL 4 Foundation — Question 265

Which statement about the purpose of the Monitoring and event management practice is TRUE?

Answer options

• A. Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
• B. Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
• C. Systematically observe services and service components, and record and report selected changes of state identified as events
• D. Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule

Correct answer: C

Explanation

The correct answer, C, highlights the key function of the Monitoring and event management practice, which involves systematic observation and reporting of events. Option A focuses on incident management, option B discusses user service requests rather than monitoring, and option D pertains to change management rather than the monitoring of events.