ITIL 4 Foundation — Question 257
Which practice identifies changes of state related to infrastructure, services, and business processes?
Answer options
- A. Monitoring and event management
- B. Service configuration management
- C. Change enablement
- D. Information security management
Correct answer: A
Explanation
The correct answer is A, Monitoring and event management, as it focuses on tracking changes in state and events that affect services and infrastructure. Options B and C pertain more to managing configurations and enabling changes rather than monitoring state changes, while D, Information security management, deals with protecting information rather than monitoring state changes.