ITIL 4 Foundation — Question 258

What are the KEY stakeholder groups that service providers should cooperate with?

Answer options

• A. Suppliers
• B. Customers
• C. Relationship managers
• D. Developers

Correct answer: B

Explanation

The correct answer is B, as customers are essential stakeholders whose needs and feedback shape service improvements. While suppliers, relationship managers, and developers play significant roles, the direct interaction and satisfaction of customers are paramount for service providers to succeed.