ITIL 4 Foundation — Question 253

What role would be MOST suitable for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

Answer options

• A. Service level manager
• B. Service desk agent
• C. Change authority
• D. Problem analyst

Correct answer: A

Explanation

The Service level manager is responsible for maintaining relationships with stakeholders, ensuring that service levels meet expectations. The other roles, such as Service desk agent and Problem analyst, focus more on operational tasks rather than strategic relationship management, while Change authority is more concerned with overseeing changes rather than stakeholder interactions.