ITIL 4 Foundation — Question 254

Which is the addition, modification or removal of anything that could have an effect on services?

Answer options

• A. A change
• B. An event
• C. A service request
• D. A problem

Correct answer: A

Explanation

The correct answer is A, as a change refers specifically to any modification that can affect services. Options B, C, and D do not accurately describe this process; an event relates to occurrences in the IT environment, a service request pertains to user demands, and a problem refers to the underlying cause of incidents.