ITIL 4 Foundation — Question 252

Which is an example of a service request?

Answer options

• A. A request for normal operation to be restored
• B. A request to implement a security patch
• C. A request for access to a file
• D. A request to investigate the cause of an incident

Correct answer: C

Explanation

Option C is correct because a service request typically involves a request for access to resources or services, such as files. Options A and D relate to incident management, which deals with restoring services and investigating incidents rather than service requests. Option B pertains to a change request, as implementing a security patch is an action to modify the system.