ITIL 4 Foundation — Question 251

Which practice handles all pre-defined user-initiated service actions?

Answer options

• A. Deployment management
• B. Incident management
• C. Service level management
• D. Service request management

Correct answer: D

Explanation

Service request management is the correct answer because it specifically deals with user-initiated requests for services. The other options, such as incident management and deployment management, focus on different aspects of service delivery and do not encompass all predefined user actions.