ITIL 4 Foundation — Question 245

What is defined as 'the role that uses services'?

Answer options

• A. Service consumer
• B. Customer
• C. User
• D. Sponsor

Correct answer: C

Explanation

The correct answer is 'User' as it specifically denotes the individual or group that actively utilizes the services provided. While 'Service consumer' and 'Customer' may imply users of services, they do not capture the direct engagement aspect that 'User' does. 'Sponsor' typically refers to someone who supports or finances a project rather than using the services themselves.