ITIL 4 Foundation — Question 246

What should remain constant within an organization, even when the organizations objectives change?

Answer options

• A. Outputs
• B. Guiding principles
• C. Service offerings
• D. Outcomes

Correct answer: B

Explanation

The correct answer is B, Guiding principles, because these foundational beliefs provide a consistent framework that guides decision-making and behavior, even when objectives shift. Outputs, service offerings, and outcomes can all be adjusted to meet new goals and strategies, but guiding principles should remain stable to maintain the organization's core values.