ITIL 4 Foundation — Question 244

Identify the missing word(s) in the following sentence.

The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and known errors.

Answer options

• A. events
• B. changes
• C. configuration items
• D. workarounds

Correct answer: D

Explanation

The correct answer is D, as workarounds are temporary solutions that help mitigate the impact of known errors until a permanent fix can be implemented. Options A, B, and C do not directly relate to managing known errors in the context of problem management.