ITIL 4 Foundation — Question 243
Which practice needs the right culture to be embedded across the entire organization?
Answer options
- A. Service request management
- B. Service level management
- C. Change enablement
- D. Continual improvement
Correct answer: D
Explanation
The correct answer is D, as continual improvement relies on a culture that supports ongoing learning and adaptation across the organization. The other options, while important, can often be implemented without the same level of cultural integration that continual improvement requires.