ITIL 4 Foundation — Question 242

Which is part of the value proposition of a service?

Answer options

• A. Costs removed from the consumer by the service
• B. Costs imposed on the consumer by the service
• C. Outputs of the service received by the consumer
• D. Risks imposed on the consumer by the service

Correct answer: A

Explanation

The correct answer is A, as the value proposition of a service highlights the benefits and cost savings that the service delivers to the consumer. Options B, C, and D focus on negative aspects or outputs rather than the value provided, making them incorrect in this context.