ITIL 4 Foundation — Question 235

Which is MOST LIKELY to be achieved by following a detailed procedure?

Answer options

• A. Assessing a change
• B. Resolving an incident
• C. Managing a service request
• D. Investigating a problem

Correct answer: C

Explanation

Following a detailed procedure is typically designed to ensure consistency and thoroughness, which is essential in managing a service request. In contrast, assessing a change, resolving an incident, and investigating a problem may not always require strict adherence to a detailed procedure, as these tasks can involve more flexible approaches depending on the situation.