ITIL 4 Foundation — Question 234

Which TWO of the following statements are MOST associated with the 'optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate for each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the efficiency of manual processes.
4. It is important to understand the organization's objectives when assessing the impact of potential improvements

Answer options

• A. 1 and 2
• B. 2 and 3
• C. 3 and 4
• D. 1 and 4

Correct answer: C

Explanation

The correct answer is C, as statements 3 and 4 directly relate to improving efficiency through technology and understanding organizational goals for enhancements. Options A and D do not focus on optimization and automation, while option B mentions complex systems but does not address automation specifically.