ITIL 4 Foundation — Question 236

What may form part of a service request procedure?

Answer options

• A. The timescale for restoration of service
• B. The method of diagnosing the cause
• C. Authorization in accordance with a security policy
• D. Escalation to the appropriate change authority

Correct answer: C

Explanation

Authorization as per a security policy is crucial in ensuring that only approved requests are processed, making option C the correct answer. Options A, B, and D relate to other processes that may not be specifically part of the service request procedure, but rather involve service restoration, diagnosis, or change management processes.