ITIL 4 Foundation — Question 152

Which dimension of service management considers how activities are coordinated?

Answer options

• A. Organizations and people
• B. Information and technology
• C. Partners and suppliers
• D. Value streams and processes

Correct answer: D

Explanation

The correct answer is D, as value streams and processes explicitly focus on how activities are organized and coordinated to deliver value. Options A, B, and C relate to different aspects of service management, such as the roles of people, the use of technology, and the involvement of external partners, but do not specifically address the coordination of activities.