ITIL 4 Foundation — Question 151

Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

Answer options

• A. Executing improvement actions
• B. Performing baseline assessments
• C. Defining the improvement plan
• D. Understanding the business mission

Correct answer: B

Explanation

The correct answer is B, as performing baseline assessments is essential for determining the current status before initiating improvements. The other options, while important in the improvement process, do not specifically address the assessment of the current state.