ITIL 4 Foundation — Question 150

Which practice involves the management of vulnerabilities that were not identified before the service went live?

Answer options

• A. Service request management
• B. Problem management
• C. Change control
• D. Service level management

Correct answer: B

Explanation

The correct answer is B, Problem management, which addresses issues and vulnerabilities that arise after a service is operational. The other options, like Service request management, Change control, and Service level management, do not specifically focus on managing unrecognized vulnerabilities that occur post-launch.