ITIL 4 Foundation — Question 153

Which is an activity of the 'problem management' practice?

Answer options

• A. Restoration of normal service operation as quickly as possible
• B. Prioritization of problems based on the risk that they pose
• C. Authorization of changes to resolve the cause of problems
• D. Resolution of incidents in a time that meets customer expectations

Correct answer: B

Explanation

Option B is correct because problem management focuses on identifying and prioritizing problems based on their potential risk to the organization. The other options pertain to incident management and change management, which deal with restoring service and implementing changes rather than prioritizing problems.