ITIL 4 Foundation — Question 148

A service will be unavailable for the next two hours for unplanned maintenance.
Which practice is MOST LIKELY to be involved in managing this?

Answer options

• A. Incident management
• B. Problem management
• C. Change enablement
• D. Service request management

Correct answer: A

Explanation

Incident management is specifically focused on restoring normal service operation as quickly as possible after an unplanned interruption. In this case, the service being unavailable indicates an incident that needs to be addressed. Problem management deals with identifying and managing the root cause of incidents, while change enablement and service request management do not directly handle service unavailability due to incidents.