ITIL 4 Foundation — Question 147

Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?

Answer options

• A. Keep it simple and practical
• B. Think and work holistically
• C. Start where you are
• D. Progress iteratively with feedback

Correct answer: A

Explanation

The correct answer, 'Keep it simple and practical', emphasizes the importance of minimizing unnecessary work to enhance efficiency. The other options, while valuable principles, do not specifically address the elimination of non-value-adding tasks.