ITIL 4 Foundation — Question 116

What does 'change enablement' PRIMARILY focus on?

Answer options

• A. Changes to service levels
• B. Changes to products and services
• C. Changes to organizational structure
• D. Changes to skills and competencies

Correct answer: B

Explanation

'Change enablement' primarily targets modifications related to products and services, ensuring they meet evolving business needs. The other options, while relevant to organizational change, do not encapsulate the core focus of change enablement, which is about adapting and improving products and services.