ITIL 4 Foundation — Question 117

Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

Answer options

• A. Service level management
• B. Service desk
• C. Continual improvement
• D. Change enablement

Correct answer: A

Explanation

The correct answer is A, Service level management, as it focuses on ensuring that services meet agreed-upon standards and remain relevant over time. The other options, while important, do not specifically emphasize the regular review of service relevance in the same way that service level management does.