ITIL 4 Foundation — Question 115

Which of these activities is carried out as part of 'problem management'?

Answer options

• A. Creating incident records
• B. Diagnosing and resolving incidents
• C. Escalating incidents to a support team for resolution
• D. Trend analysis of incident records

Correct answer: D

Explanation

The correct answer, D, involves analyzing trends in incident records to identify underlying issues, which is a key aspect of problem management. Options A, B, and C are related to incident management rather than problem management, as they focus on handling and resolving incidents instead of analyzing their patterns.