ITIL 4 Foundation — Question 114

Which guiding principle considers customer and user experience?

Answer options

• A. Collaborate and promote visibility
• B. Focus on value
• C. Start where you are
• D. Keep it simple and practical

Correct answer: B

Explanation

The correct answer is B, Focus on value, as it emphasizes the importance of delivering value to customers and enhancing their experience. The other options, while important, do not specifically address the customer and user experience in the same direct manner as focusing on value does.