EXIN ITIL Foundation — Question 5

Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

Answer options

• A. 1 and 2 only
• B. 2 and 3 only
• C. 1 and 3 only
• D. All of the above

Correct answer: B

Explanation

The correct answer is B, as the main objectives of incident management focus on restoring normal service operation quickly and minimizing business impact. While detecting service-affecting events is important, it is not considered a primary objective compared to the others listed.