EXIN ITIL Foundation — Question 4

What are the categories of event described in the UIL service operation book?

Answer options

• A. Informational, scheduled, normal
• B. Scheduled, unscheduled, emergency
• C. Informational, warning, exception
• D. Warning, reactive, proactive

Correct answer: C

Explanation

The correct answer is C because it accurately reflects the categories defined in the UIL service operation book. Options A, B, and D include incorrect classifications that do not match the official categories specified in the documentation.