EXIN ITIL Foundation — Question 3

Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun

Answer options

• A. 1, 2 and 4 only
• B. 2, 3 and 4 only
• C. 1, 3 and 4 only
• D. 1, 2 and 3 only

Correct answer: A

Explanation

The correct answer is A because the Local service desk, Virtual service desk, and Follow the sun are organizational structures identified in service operation. The IT help desk is a more general term and not specifically categorized within the outlined structures in this context.