EXIN ITIL Foundation — Question 2

Which of the following is an enabler of best practice?

Answer options

• A. Standards
• B. Technology
• C. Academic research
• D. Internal experience

Correct answer: B

Explanation

Technology is a critical enabler of best practices as it provides the tools and platforms necessary for effective implementation. While standards, academic research, and internal experience can support best practices, they do not directly drive the necessary technological advancements that can enhance efficiency and innovation.