Avaya Enterprise Telephony Administration — Question 30

While working on Email Channel Configurations in Avaya Oceana®, where can you enable the Agent Initiated Email feature for Agents?

Answer options

• A. Email > Recipient Address > Edit Mail box > check the Agent Initiated Email check box
• B. Email > Rule Groups > Edit Default Rule > check the Agent Initiated Email check box
• C. Email > System Rules > Edit Default Rule > check the Agent Initiated Email check box
• D. Email > Sender Groups > Edit Mail box> check the Agent Initiated Email check box

Correct answer: D

Explanation

The correct option, D, specifies that the Agent Initiated Email feature is enabled in the Sender Groups section by editing the mailbox settings. Options A, B, and C are incorrect as they refer to different sections of the Email Channel Configurations where this feature cannot be activated.