Avaya Enterprise Telephony Administration — Question 29

To route contacts based on certain criteria, which two criteria can be applied to the Email Rule group? (Choose two.)

Answer options

• A. RSS Feeds
• B. Recipient Addresses
• C. Keyword Groups
• D. Out Of Hours
• E. URL Filtering

Correct answer: B, C

Explanation

The correct answers are B and C because 'Recipient Addresses' can be used to filter emails based on who the email is addressed to, while 'Keyword Groups' can categorize emails based on specific keywords. The other options, such as 'RSS Feeds', 'Out Of Hours', and 'URL Filtering', do not pertain to the criteria applicable for the Email Rule group.