ServiceNow Certified System Administrator — Question 319

Your customer wants to update a notification so it is sent to the Caller's Manager.

Which action supports this requirement?

Answer options

• A. On the 'Who will receive' tab on the Notification record add the Caller field, then dot walk to the Caller's Manager field to add it.
• B. On the Notification record create a flow and include a notification in the flow for "All receivers".
• C. On the 'Send to' tab on the Notification record, add the Caller field, then dot walk to the Caller’s Manager field to add it.
• D. On the 'Send to' tab on the Notification record, set "Who will receive" to Subscribable.

Correct answer: A

Explanation

The correct answer is A because it specifies adding the Caller field and then dot walking to the Caller's Manager field on the 'Who will receive' tab, which is necessary for directing the notification correctly. Options B and D do not address the requirement of specifically notifying the Caller's Manager, while C incorrectly suggests using the 'Send to' tab instead of the 'Who will receive' tab.