ServiceNow Certified System Administrator — Question 182

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

Answer options

• A. Group members can choose their tasks from My Groups Work
• B. Groups can assign tasks to users based on on-call schedules
• C. Site support members can pick tasks, based on Location
• D. Groups can assign tasks to users based on skills
• E. Group members can avoid tasks, which are nearing SLA breach
• F. Groups can assign tasks to users based on availability

Correct answer: A, B, D, F

Explanation

The correct options highlight how teamwork allows for task selection that aligns with individuals' strengths and schedules, enhancing efficiency. Options C and E, while relevant, do not emphasize the collaborative nature of task assignment as effectively as the other choices, making them less advantageous in this context.