ServiceNow Certified System Administrator — Question 121

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

Answer options

• A. Common Service Data Model (CSDM)
• B. Service Mapping Utility (SMU)
• C. Service Schema Map (SSM)
• D. CMDB Class Manager (CMDBCM)
• E. CI Class Manager (CICM)

Correct answer: A

Explanation

The Common Service Data Model (CSDM) is specifically designed to ensure that application data corresponds accurately to the correct CMDB tables, making it the right choice. The Service Mapping Utility (SMU) and other options like Service Schema Map (SSM), CMDB Class Manager (CMDBCM), and CI Class Manager (CICM) serve different purposes and do not focus on this mapping functionality.