ServiceNow Certified System Administrator — Question 120

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

Answer options

• A. The Assignment Group manager field is empty.
• B. The manager does not have the itil role.
• C. The manager is not a member of the Service Desk group.
• D. The manager is not a member of the Network and Hardware groups.

Correct answer: D

Explanation

The correct answer is D because if the manager is not a member of the Network and Hardware groups, they will not be able to see the tasks associated with those groups. Option A is incorrect because the Assignment Group manager field being empty would not impact the visibility of tasks. Option B is wrong since the itil role is not a requirement for viewing group tasks. Option C is also incorrect as the manager's membership in the Service Desk group does not affect their ability to view tasks in their own groups.