ServiceNow Certified System Administrator — Question 122

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T- shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

Answer options

• A. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role
• B. Create Catalog Item and use the Not Available list to specify the Manager Group
• C. Create Catalog Item and use the Available For list to specify ITIL [itil] role
• D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

Correct answer: B

Explanation

The correct answer is B because by using the Not Available list to specify the Manager Group, you effectively prevent managers from submitting orders while allowing first line workers to do so. The other options either include roles that would allow managers to order the T-shirt or do not specifically restrict access for managers.