ServiceNow Certified System Administrator — Question 118

Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?

Answer options

• A. Skype Now
• B. Collaborate Now
• C. Agent Messenger
• D. Agent Chat
• E. Connect Chat

Correct answer: E

Explanation

Connect Chat is the correct answer because it allows users to open a sidebar for creating new conversations within ServiceNow. The other options, while related to communication, do not specifically provide this sidebar functionality for initiating conversations with other ServiceNow users.