ServiceNow Certified System Administrator — Question 117

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

Answer options

• A. itil users
• B. Any user with an article's permalink
• C. Any active user
• D. No users
• E. Users with kb_user role

Correct answer: C

Explanation

The correct answer is C, as any active user can access articles when no specific access details are set. Options A and E are incorrect because they refer to specific roles that may not have access if not defined. Option B is also incorrect since it suggests access is limited to users with permalinks, which is not the case in this scenario. Option D is wrong because it implies that no users can access the articles, which contradicts the absence of restrictions.