ServiceNow Certified System Administrator — Question 116

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

Answer options

• A. Create New module has a broken link
• B. Known intermittent issue with UI15
• C. User should be using Chrome instead of Explorer for their browser
• D. User has read role, but not the write role on the Inventory table
• E. User session has timed out

Correct answer: D

Explanation

The correct answer is D because the user needs the write role to create new items in the Inventory table. Without this permission, they will see a blank page when trying to access the Create New functionality. The other options do not address the specific permissions required for this action.