ServiceNow Certified System Administrator — Question 115

What controls the publishing and retiring process for knowledge articles?

Answer options

• A. Approval Policies
• B. Approval Definitions
• C. Workflow Designer
• D. Workflows
• E. State Lifecycle

Correct answer: D

Explanation

The correct answer is D, Workflows, as they manage the various stages in the publishing and retiring processes of knowledge articles. Options A, B, and C relate to specific configurations and definitions that do not directly control the overall process, while E, State Lifecycle, refers to the stages but not the management of the process itself.