ServiceNow Certified Implementation Specialist – Strategic Portfolio Management — Question 17

A user's availability is calculated as:

Answer options

• A. Allocated hours divided by the total capacity
• B. Allocated time
• C. Sum of allocated and confirmed hours, divided by the total capacity
• D. Capacity minus allocation

Correct answer: D

Explanation

The correct answer is D, as availability is calculated by subtracting the allocated hours from the total capacity. Options A and C incorrectly describe the calculation by including allocated hours in a ratio, while option B simply states allocated time, which does not represent availability.